Orders are dispatched within 48 hours and arrive in 7 to 15 days due to high demand. We strive to balance quick delivery with maintaining low prices. Thank you for your patience!

Once your order has been shipped, you can always check the status of your delivery by logging in to your Puppy18 account and/or using the tracking information we send via email.

All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery.

If the tracking information in the confirmation email is not working, please try manually entering the tracking number in the carrier website to check.

Yes, you can cancel your order by directly contacting our customer service team at info@puppy18.com. No orders can be canceled through your Puppy18 account.